Frequently Asked Questions

What materials do you use?

Our products are made with 16 gauge steel. This size steel is 1/16 of an inch thick (about the thickness of a penny). We have found this to be the perfect thickness for steel wall decor. It is not too heavy, nor too flimsy.

Will my product rust?

Pieces that are powder coated will not rust as long as there are no marks or scratches exposing the steel underneath. For products that have no finish rust will usually set in quickly. A natural patina will then occur. 

What is powder coating?

Powder coating provides the highest quality and most durable finish to metal. To powder coat the metal is electrically charged then the powder is applied. It is then cured in a 400-degree oven. This prevents any elements from coming in contact with the steel and causing rusting. 

Do you ship internationally?

Yes, we do ship internationally. Please allow for longer shipping times if you require international shipping. 

Can I return my item? 

If the product you purchased is a customized item it can not be returned for a refund. If the product arrives damaged or there is an error in your order, caused by our mistake, you must notify us within 3 days of receiving the product as shown on your tracking information.

How heavy are the pieces?

Exact sizes and weights of each product vary. The following is a table for general weights:

Length Height  Weight
14.5" 14.5" Less than 2.5 lbs
17.5" 17.5" Less than 3.5 lbs
23.5" 23.5" Less than 4.5 lbs

What do I do if I need to change my order?

Since we try to get products into production as fast as possible we cannot guarantee we will be able to change your order. If you submit your request within 24 hours we will likely be able to accommodate your change, however we cannot guarantee that we will.

How do I hang my sign?

We provide two .15" nailing holes in each piece. If you would like a less permanent option we have found that using command strips, or with smaller designs sticky tape, work well.  

Do you do any custom signs?

It depends. If you are in the Raleigh area we may be able to create a custom sign for you. Please contact us at contact@oldmillsteel.com

How can I guarantee an item by a certain date?

Since we do not know the volume of orders at any given time we recommend ordering your item at least 6 weeks before you need it. This will ensure it getting to you on time. 

How long does it take to ship an order?

Orders will ship within two to three weeks. As each product is custom and made to order we only start producing your items once we receive an order. We use multiple shipping partners, however most items will be delivered in 2 to 7 business days. 

How do I enter in my customization for a design?

We will make your product exactly as you entered it in the text field. If you need capitalization or apostrophes please make sure to include those in the right places. Some punctuation will not appear on your final piece, such as dashes. Errors made on your part will not be refunded, please make sure to double check your customization.

How much does shipping cost?

Shipping on all products in our store is only 5 dollars!


I have more questions!

If you have any other questions or concerns please contact us at contact@oldmillsteel.com